At Vault & Co., we want our customers to be completely satisfied with their purchase. If you are not satisfied with your order for any reason, we offer a hassle-free returns and exchange policy. Please read the following information carefully to understand our policy.
Refunds: If you are returning an item for a refund, we will process your refund within 1-2 business days of receiving your item at Vault & Co. The refund will be issued to the original payment method used for the purchase, and may take up to 5-7 business days to reflect in your account, depending on your bank or credit card service provider.
Exchanges: If you would like to exchange an item, please follow the same process as for returns. We will process your exchange within 1-2 business days of receiving your return. If the exchanged item is of a higher value, you will be required to pay the difference. If the exchanged item is of a lower value, we will issue a refund for the difference.
Damaged Items: In any unfortunate event, you receive a defective or damaged item, please contact us immediately. We will work with you to resolve the issue and provide you a replacement or refund as soon as possible. Please provide us with photos of the defective or damaged item when you contact us.
Conclusion: At Vault & Co., we are committed to providing our customers with high-quality products and a seamless online shopping experience. We understand that sometimes, items may need to be returned or exchanged. Our returns and exchange policy is designed to make this process as easy and hassle-free as possible. If you have any questions or concerns about our policy, please do not hesitate to contact us.