Refund Policy

At Vault & Co., we want our customers to be completely satisfied with their purchase. If you are not satisfied with your order for any reason, we offer a hassle-free returns and exchange policy. Please read the following information carefully to understand our policy.

Refunds: If you are returning an item for a refund, we will process your refund within 1-2 business days of receiving your item at Vault & Co. The refund will be issued to the original payment method used for the purchase, and may take up to 5-7 business days to reflect in your account, depending on your bank or credit card service provider.

Exchanges: If you would like to exchange an item, please follow the same process as for returns. We will process your exchange within 1-2 business days of receiving your return. If the exchanged item is of a higher value, you will be required to pay the difference. If the exchanged item is of a lower value, we will issue a refund for the difference.

Damaged Items: In any unfortunate event, you receive a defective or damaged item, please contact us immediately. We will work with you to resolve the issue and provide you a replacement or refund as soon as possible. Please provide us with photos of the defective or damaged item when you contact us.

Conclusion: Our returns and exchange policy is designed to be as easy and hassle-free as possible.

Please note: Items purchased at a promotional or discounted price are non-refundable. If you have any questions or concerns about our policy, please do not hesitate to contact us.