Warranty Coverage: Our warranty covers any defects in materials or workmanship that occur within one year of the purchase date. This warranty is limited to the original purchaser and is not transferable. Proof of purchase may be required to validate a warranty claim. For exact warranty period please refer to the package or user manual of the specific product.
Warranty Exclusions: Our warranty does not cover damage caused by misuse, abuse, neglect, normal wear and tear, or acts of nature. Additionally, our warranty does not cover any damage caused by unauthorized repairs or modifications.
Warranty Claims: To file a warranty claim, please contact our customer support team at info@vaultandco.com. Please provide your order number, a description of the issue, and any supporting documentation (such as photos or videos) to help us assess the problem.
If the issue is covered by our warranty, we will either repair or replace the product at our discretion. If the product is no longer available, we may offer a replacement product of equal or greater value.
Please note that any costs associated with returning the product to us for warranty service are the responsibility of the customer. Vault & Co. will cover the cost of shipping the repaired or replacement product back to the customer.
Contact Us: If you have any questions about our warranty policy, please contact us at info@vaultandco.shop. We are committed to providing exceptional customer service and will do our best to assist you with any warranty-related issues.